Q: What if the item I ordered arrives damaged?
A: Refunds and exchanges will only be available for damaged. If your item is damaged en route to you, please email firstname.lastname@example.org with your order number and a photo of the damaged item.
Q: How will I know when my order has shipped and how can I track my order?
A.You will receive a notification via e-mail once your order has shipped along with respective tracking information.
Q: Why didn’t I receive confirmation when my order was placed?
A.Due to the high volume of traffic. Please e-mail us at email@example.com so that we can provide you with confirmation that your order is in good standing to be processed.
Q: Why didn’t I receive all of the items that I ordered in this shipment?
A: Please send an e-mail to us directly at firstname.lastname@example.org so we can help further assist you!
Q: How do I cancel my order?
A: Please send an e-mail to email@example.com.